At Your Home Furniture (Prachin Art Gallery & Old Furniture) Website, we are committed to delivering your furniture in a timely and efficient manner. Please read our Shipping & Delivery Policy carefully to understand our practices and policies.

FOR INTERNATIONAL (OUT OF INDIA) SHIPMENT

  1. 1. Order Processing
    – Order Confirmation: Once you place an order, you will receive a confirmation email containing your order details and a unique order number.
    -Processing Time: Your product will dispatch within 1-3 business days, You will receive a notification once your order has been shipped. 
  2.  Returns & Exchange not accepted 
  3.  Free Delivery
  4.  Cancellation accepted- request within 24 hours of purchase.
  5.  Shipping: Delivery usually takes between 7 to 12 business days after your order has been processed and shipped.
  6.  If any import document needed by buyer please contact us for the same, additional charges will be applicable.
  7.  Import duties and taxes need to be paid by customer at time of import, Please check with your local customs office for more information. if not then order will be destroyed after 7 days as per Shipping carriers policies.
  8.  If anyone wants sea shipment then please contact us.
  9.  If delivery area is outside of service area then additional charges may be applicable. Same will be updated after receiving the order, before placing order buyer can contact us and check if there is any additional shipping charges on their delivery address. Unfortunately, we do not ship to P.O. boxes or APO/FPO addresses at this time.
  10.  Order Tracking
    Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order by logging into your account on our website and viewing your order history.
  11.  Delivery Issues
    – Incorrect Address: Please ensure that you provide the correct shipping address at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses.
    – Lost or Damaged Packages: If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and, if necessary, send a replacement order or issue a refund.
    – Missed Delivery: If you miss a delivery, please follow the instructions provided by the shipping carrier for rescheduling delivery or picking up your package from a local facility.
  12.  Contact Us
    – If you have any questions or concerns about our shipping and delivery policy, please contact us at:
    – Phone Number: +919829081967
    – Email Address: kajalartexports@gmail.com

FOR DOMESTIC (IN INDIA) SHIPMENT

  1.  Order Processing
    – Order Confirmation: Once you place an order, you will receive a confirmation email containing your order details and a unique order number.
    -Processing Time: Your product will dispatch within 1-3 business days, You will receive a notification once your order has been shipped.
  2.  Returns & Exchange not accepted
  3.  Free Delivery
  4.  Cancellation accepted- request within 24 hours of purchase.
  5.  If delivery area is outside of service area then order will be cancelled and refund will be given.
  6.  Order Tracking
    Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order by logging into your account on our website and viewing your order history.
  7.  Delivery Issues
    – Incorrect Address: Please ensure that you provide the correct shipping address at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses.
    – Lost or Damaged Packages: If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and, if necessary, send a replacement order or issue a refund.
    – Missed Delivery: If you miss a delivery, please follow the instructions provided by the shipping carrier for rescheduling delivery or picking up your package from a local facility.
  8.  Contact Us
    – If you have any questions or concerns about our shipping and delivery policy, please contact us at:
    – Phone Number: +919829081967
    – Email Address: kajalartexports@gmail.com